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Faster request handling
Priority review of requests to connect new projects and payment methods, plus priority handling for every inquiry.
Premium service 
level for merchants with 
high turnover
Get personal account support, priority assistance and individual terms with PayHot.
Get Premium
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PayHot Premium benefits
Personal account manager
Every Premium merchant is assigned a personal account manager who helps resolve operational and business matters.
Priority support
A dedicated Telegram chat with your personal manager, technical support and relevant company specialists for the fastest possible resolution.
Access to new capabilities
Early access to new PayHot features, opportunities to test new products and a direct say in their development.
First-hand information
Receive important news, platform updates and information directly from company executives before other users.
Direct engagement
When needed, we arrange meetings with company leadership to discuss joint growth and strategic matters.
Priority for disputed operations
A dedicated channel for resolving chargebacks and other disputed operations as quickly as possible.
Individual financial terms
Personal hold and settlement terms. Premium merchants may work without fund holds and can request cash collection in Moscow, Dubai, Istanbul, Hong Kong and other cities.
Private merchant community
Early access to new PayHot features, opportunities to test new products and a direct say in their development.
How to get
Premium
Premium status is granted automatically once the required turnover is reached.
Your dashboard includes a status bar showing your current progress and the turnover remaining before you receive Premium status.
Get PremiumGLOSSARYFrequently asked
Frequently asked
questions
Have a question?
The Pay Hot support team is ready to help you connect the service and answer your questions
Contact usPremium status is granted automatically once the required turnover is reached.
No. Premium status is granted automatically once you reach the required turnover.
Premium eligibility requirements are the same for all merchants and depend on turnover.
Your progress toward Premium is always available in your dashboard.
Have a question?
The Pay Hot support team is ready to help you connect the service and answer your questions
Contact us
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